Privacy policy

Information We Collect

At LumiereSpark, we collect various types of information to provide and improve our services:

• Personal Data: Name, email address, shipping address, payment information when you make a purchase
• Device Information: IP address, browser type, operating system for analytics and security
• Usage Data: Pages visited, products viewed, time spent on site to enhance user experience
• Cookies: We use cookies to remember preferences and shopping cart contents

How We Use Your Information

Your data helps us:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our website functionality and product offerings
• Send marketing communications (only with your consent)
• Prevent fraud and enhance security measures

Data Sharing and Disclosure

We may share information with:

• Payment Processors: To complete transactions (Stripe, PayPal, etc.)
• Shipping Providers: To deliver your orders
• Legal Authorities: When required by law or to protect our rights
• Service Providers: For website hosting, analytics, and marketing (with strict confidentiality agreements)

We never sell your personal data to third parties.

Data Retention and Security

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. We implement:

• SSL encryption for all data transmissions
• Regular security audits
• Access controls to protect against unauthorized access
• PCI-DSS compliance for payment information

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Withdraw consent for marketing communications
• Request data portability
• Not be discriminated against for exercising these rights

To exercise these rights, please contact us through our website contact form.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Other appropriate safeguards

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. The "Last Updated" date at the bottom indicates the latest revision.

Contact Information

For any privacy-related questions or concerns, please use the contact form on our website.